1. Digital Products
At Viral Addons, we exclusively sell intangible, digital software products (such as plugins and extensions). Because our goods are delivered instantly and digitally, they cannot be physically "returned." Therefore, as all products are digital products, we do not offer refunds once a purchase is successfully completed and the software has been delivered.
2. Pre-Purchase Evaluation
We strongly encourage all our customers to read the product descriptions, feature lists, and documentation carefully before making a purchase. If you have any questions or uncertainties about whether a plugin will fit your specific needs, please reach out to our support team beforehand. We are more than happy to guide you and answer any questions to ensure you are confident in your purchase.
3. Dedicated Support
We stand behind our work. If you encounter a bug, a technical issue, or if the plugin does not behave exactly as described on our website, we are fully committed to fixing it. Our expert support team will work diligently with you to resolve any problems and ensure our software runs perfectly on your platform.
4. Unjustified Chargebacks
We kindly ask that you communicate with our team to resolve issues rather than initiating a chargeback through your bank or payment provider. Since we sell strictly non-returnable digital goods, unjustified chargebacks or payment disputes are taken very seriously. In the event of an illegitimate chargeback, we are legally required to present proof of your digital delivery, IP address, and usage logs to the payment gateway. Initiating a fraudulent chargeback will also result in the immediate and permanent suspension of your software licenses and access to any future updates or support.
We believe in treating our customers with respect, transparency, and fairness, and we ask for the same human touch in return. Thank you for your understanding and for choosing Viral Addons to build your future!